Home UAE Air Services Manager Job in Dubai | Expeditors

Home UAE Air Services Manager Job in Dubai | Expeditors

Air Services Manager Job in Dubai | Expeditors

Full time at a Laimoon Verified Company in UAE
Posted on April 5, 2023

Job details


We're not in the shipping business; we're in the information business

Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly

environment, all of which foster an innovative,

customer service-based approach to logistics.

15,000 trained professionals

250+ locations worldwide

Fortune 500

Globally unified systems.

Job Responsibilities:

Create and maintain an effective department organization chart, which is designed for flexibility and growth

Prepare, execute, monitor and update at regular intervals the business plan for the department

Monitor and improve key departmental productivity indicators

Instill and foster a climate of compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.

Map and understand department process flow, constantly looking for areas of improved efficiency to offer customers better cycle times and service as well as controlling costs.

Ensure all customers standard operating procedures are documented and kept up to date in the Desk Level Standard Operating Procedures database.

Ensure the system reports including but not limited to the below list are utilized at the level of frequency mentioned in order to effectively manage operations

Build and maintain strong relationships with vendors (airlines, trucking companies, and others)

Work to be our vendors lowest cost customer through electronic booking, shipper built units, and other creative local market solutions to lower overall cost for both parties.

Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.

Regularly read and review business and trade journals and attend industry events to further market and industry knowledge.

Assist District and Branch Managers with preparation of annual department budget

Meet monthly with District Manager to review department financial P&L and productivity results and goals

Review, understand and focus on improving department freight yields

Attend Accounts Receivable meetings and proactively work to maintain accounts payment within 30 days

Ensure company credit procedures are followed and utilized effectively

Manage accounts payable to vendors (airlines, truckers etc.) utilizing BNP

Manage intercompany accounting discrepancies via AJAX report

Review Daily Branch Revenue report (Daily)

Ensure any contracts, vendor, customer or other, are reviewed in accordance to company contract policies prior to being signed

Follow company capex procedure for the purchasing of any equipment for your staff or department

Use the Top 20 Accounts report to continually evaluate the development of your departmental client base and the revenue distribution amounts and % of top clients, and work towards goal of balanced customer base (no more than 10% revenue from one customer)

Actively develop business for department through active involvement in sales and retention process and close coordination with sales department

Complete 5 Sales and/or Retention Calls per week and ensure they are documented in the CRM database

Ensure Customer reviews are completed with your regular customers

Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global

Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer

Take an active role in the transition of new business/ updates to existing business

Identify, develop, and mentor your No. 2

Review and participate to staff reviews timely, and at a minimum once per year per employee

Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans

Ensure and assist supervisors and key staff with goal setting and monitoring

Conduct regular interviews with potential new personnel

Plan for and hold effective monthly department meetings with team

Review department goals and business plan periodically with staff to ensure buy-in and accountability

Meet company standards of 52 hours training per year, including as needed management/leadership training

Be open to implementing new system changes and enhancements into your department

Be involved and suggest system/process improvements

Set the tone of this environment within your department

Job Requirements:

Eight years experience in the Air freight industry

Proven leadership attitude and background

Strong market and product knowledge

Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

Proven negotiation skills

Good computer skills (Excel, Word)

Criteria to be based in Dubai and Eight years experience in the Air freight industry.

IT & Technology

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