Home United States Help Desk Specialist (Weekend)

Home United States Help Desk Specialist (Weekend)

Help Desk Specialist (Weekend)

Remote at Connection, Inc. in United States
Posted on June 23, 2022

Job details

The connection has a fantastic opportunity through our Technical Staffing division for a Help Desk Specialist in Portsmouth, NH. This is a direct-hire opportunity for an outstanding company in the medical industry. We at Connection offer terrific benefit options for our W2 contractors that start on the first day of the month!

Send resumes to lauren.mooney@connection.com for consideration or apply direct to this posting. To learn more about Connection or to apply directly through our website, please visit www.connection.com. Register to receive daily job updates!



WORK DAYS AND HOURS:
8-hour days on Friday, 12-hour days on Saturday & Sunday & 8 hour day on Monday.

REQUIREMENTS:
  • 2+ years of technical support experience with help desk
  • Experience with high volume of incoming calls
  • Strong technical knowledge of PC and desktop hardware and internal components
  • Hands-on hardware troubleshooting experience
  • Advanced Knowledge in the entire Microsoft Office Professional Plus Extended Suite
  • Working technical knowledge of current operating systems, and standards
  • Ability to conduct research into PC issues and products as required
  • Experience working with help desk ticketing systems
  • Ability to safely lift and carry up to 50 lbs.
  • Detail-oriented with excellent time management, organizational skills and reliable attendance
  • Strong written, verbal and interpersonal and communication skills
  • Strong work ethic
  • Ability to work in a fast-paced environment and effectively learn and acquire new knowledge and skills
  • Flexible attitude and enthusiasm for positive change
  • Professional and comfortable working with all employees including Senior Management Team in a highly collaborative and cooperative role
  • Desire to be challenged, make an impact, and learn in a fast growing organization


RESPONSIBILITIES:
  • Provide frontline level support on all IT related issues
  • Work with of all IT assets
  • Troubleshooting of PC equipment attached to medical devices
  • Installing, repairing and troubleshooting PC's and peripherals, including printers, scanners, laptops and monitors
  • Accurately document instances of desktop equipment or component failure, repair, installation, and removal, and update all assigned trouble tickets.
  • Create various accounts throughout cloud services
  • Strong ability to work independently and within a remote setting if needed
  • Provide training to end user as needed via phone, screen share and in person
  • Diagnosing hardware, software, printing and network connectivity issues
  • Provide technical guidance and direction to end users and troubleshoot their problems
  • Perform miscellaneous technical and administrative tasks in support of LAN or PC environment
  • Exemplify the mission and values in all interactions and communications

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