Home UAE Concierge Team Leader - The First Collection

Home UAE Concierge Team Leader - The First Collection

Concierge Team Leader - The First Collection

Full time at The First Group in UAE
Posted on November 26, 2021

Job details

Overview:
Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.
We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.
To successful candidates, we offer a diverse progressive corporate working environment with clear growth potential along with award winning sales & marketing tools, a state of the art showroom featuring Dubai’s only virtual helicopter tour and endorsements from a number of international sporting celebrities.

Job Description:
  • Supervising Concierge team on all 4 locations
  • Daily report management
  • Monthly production report on revenue generated via Concierge team
  • Guiding Concierge team on proper procedures + guest handling
  • Putting procedures and processes in place for VIP check in, tour generation and excursion selling + booking to in house guests
  • Managing logistics of the tours booked for guests
  • Providing TFG owners/investors in house with dedicated preferential treatment and ensuring they are properly recognized
  • Ensuring that Concierge team has extensive knowledge about TFG, investment opportunities, hotels and Food & Beverage venues and offers (such as weekly special themed nights , menus , cuisine we offer at different restaurants etc)
  • Ensuring Concierge team is well informed and well ready to answer any questions about UAE (Dubai in particular), and has in-depth knowledge of Dubai must-see attractions and tours
  • Signing up clients for upcoming TFG Hotels loyalty program
  • Being able to stand in and replace (if and when needed) TFG Concierge reps, encompassing all their daily duties
Desired Skill & Expertise:

Requirements

  • Proven experience in Hospitality / Tourism customer service field, or relevant role is an advantage
  • Proven experience in managing a team
  • Knowledge of Dubai basic tours and attractions is a must
  • Proficiency in English + 1 language; multilingual is strongly preferred
  • Excellent communication skills
  • Polite and confident with a great deal of patience
  • Ability in multitasking and time-management
  • Aptitude in resolving issues with a customer-focused orientation
  • Knowledge of MS Office
  • High school diploma; degree in hotel management or relevant field will be a plus

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