Goodwill TalentBridge, along with our client is currently recruiting for a Remote Data Analyst to work in the Lincolnshire, IL area.
ESSENTIAL JOB DUTIES:
- Act as the data entry partner for the Field Support Team
- Collect data from Field Support Team
- Accurately and efficiently enter valuable customer information into proprietary applications and SalesForce
- Compile, verify accuracy and sort data to prepare for entry
- Review data for deficiencies or errors by cross referencing between systems, and then correct any incompatibilities if possible
- Review account metric reports and provide data insights to Field Support Representatives, Sales Team and/or customers per the direction of the Sr. Manager
- Maintain a positive attitude and working relationship with all customers, patients and associates
- Identify processes in need of improvement and recommend enhancements or changes to those processes
- Use appropriate judgement in the upward communication regarding department
- Adhere to corporate policy and HIPAA standards in handling patient data
Requirements: KNOWLEDGE & SKILLS:
- Minimum 2 years of experience in a high volume customer care or sales operational support environment with a focus on data entry and analysis
- Knowledge of client and internal Customer Service is a plus
- The successful applicant will be a hands- on individual who embraces teamwork and is willing to actively participate in daily internal and external customer interactions and workload
- Highly organized and detail oriented
- Data driven with strong experience in data entry
- Hands on knowledge and experience with on-demand (SaaS) systems, including Salesforce.com or other CRM software
- Skilled at offering both verbal and written communication
- Strong ability to multi-task in fast paced environment
- Strong background and passion for customer care
- Demonstrated capability in Problem solving / information and data analysis
- Exceptionally collaborative, flexible and adaptive when working with customers and various teams.
- Bachelor’s degree or relevant experience in healthcare field or data entry preferred
- Contract Part Time Remote role
- Monday, Wednesday, Friday approximately 30 hours per week
- Pay is $31-33 per hour.
Equal Opportunity Employer
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