Front Office Manager

DHL - United Arab Emirates

Overall Role Purpose

Implement contractual agreements, maintain and improve them constantly

SOP management (contact list, updates, distribution internally)

Implementation of new lanes

On-boarding of NEW suppliers, sites and potentially assets

Tactical project management role - day to day contact for Mubadala Assets and their suppliers on tactical opportunities and operational issues/improvements, also escalation point

Analyse logistics data, flows and cost to identify new improvement and cost reduction projects

Manage and implement these projects (process improvement and -simplification, cost simulations, etc.) ranging from process improvements, supply chain improvements, RFQ processes and re-engineering of physical supply chain solutions like X-docks, packaging, containers, etc.

Occasionally handle requests for urgent shipments (Express request & coordination, searching for options and submitting the quote to the customer

Occasionally resolve issues, complaints and claims as well as other enquiries and proactively manage exceptions and disruptions

Ensure consistent delivery across regions, leverage best practices with goal to improve customer/LLP process leading to cost savings and efficiencies.

Preparing QBRs (data collection, root cause analyses)Maintain effective relationship with all tactical stakeholders in Mubadala and the respective assets

Specific Role challenges

· Requires excellent communication, people and influencing skills at different management levels to achieve required results

· Maintain productive working relationship with regions and countries/functions within DGF and other Carrier(s)

· Establish global best practices and ensure consistent improvementExcellent network and stakeholder management required

Overall goals / Typical measures

· To be agreed, depending on agreed customer KPI's and targets

· Customer Satisfaction

· Timely delivery of reports and actions

· Timely onboarding of suppliers / lanes / ramp up planDelivery of committed and target savings

Key activities

Deploy and manage transformation of customer into LLP/CT on tactical and operational level

Support transformation of customer into LLP/CT on strategic level

Optimize Customer and LLP Operations via standardized optimization methodology, leading to cost savings and efficiencies

Ensure alignment, synergies and collaboration with LLP Centers / BU's / countries operations and customers

Alignment with BU's, country operations and other carriersProvide coaching / training / guidance of customer requirements to operations community, carriers and suppliers

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