Sales and Service Officer

Sharjah Islamic Bank - United Arab Emirates

Job purpose: 

To establish, maintain and develop relationships with SIB customers through timely and effective responses to customer queries. Utilise all opportunities to cross sell additional products and services by being aware of customer requirements and ensuring they are continually met. 

Key Accountabilities: 

To provide bank customer's financial services which exceed the customer's expectations by delivering competent, timely and problem free services. To improve service level at the branch. Deal and resolve customer complaint resolution, efficiently and in a timely manner. Contact customers to cross-sell banks products and to obtain leads and references for fresh acquisition. Identifies and establishes new relationships, consistent with the Bank's retail objectives, so that market share is maximised. Achieves and maintains monthly and yearly sales targets. 


Minimum of 2- 5 years experience in the field of sales, in the Banking sector.


Essential Diploma/ Degree in any commercial related field.


Known Written and spoken English and Arabic.

Technical /Business Skills

Broad knowledge of Banking products and services.Broad knowledge of investor risk theory so that appropriate new product/service recommendations are made to clients.Good local banking market understanding.Broad awareness of competitor products and services.Excellent presentation and communication skills.Excellent negotiating skills.Good knowledge and understanding of banking rules, regulations and compliance requirements.Sound knowledge of Islamic Banking principles.Computer skills a must.

Special Aptitudes

(Language, Computer etc.) Excellent writing and communication skills.Good knowledge of Excel and Word.Excellent negotiation skills.Good Human relations skills.  

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