Cabin Manager

etihad airways - United Arab Emirates

JOB RESPONSIBILITIES

 

• Follow all relevant policies, processes and procedures so that work is carried out in a controlled and consistent manner.

• Coaching, guiding and leading the team to success.

• Motivating, managing performance and decision making.

• Comply with all relevant safety, security, quality, health and environmental procedures to ensure a safe work environment.

SPECIFIC RESPONSIBILITIES

 

• In charge of wide bodied aircrafts managing and leading a cabin crew team.

• Execute activities in adherence with all company policies, GCAA regulations and the SEP Manual to ensure a safe cabin environment is maintained.

• Critically anticipate, implement and enforce all safety and emergency procedures to avert possible risks and ensure the safety of passengers in compliance with aviation regulations and company procedures.

• Provide role model customer service.

• Liaise with Airport ground personnel to manage passengers to ensure operations are executed in compliance with safety procedures.

• Conduct on the spot on board assessments, maximize resources and cost efficiency opportunities.

• Provide constructive feedback to crew regarding their performance.

• Be an ambassador of Etihad Airways and the United Arab Emirates whilst inspiring our guests and displaying a high degree of motivation, enthusiasm, commitment and confidence.

EDUCATION & EXPERIENCE

 

• Minimum 4 years experience as Cabin Crew of which 2 years must be in the capacity of Cabin Manager/Purser (or equivalent) in a full service airline on a wide bodied aircraft.

• Certificates and/or documentary evidence of the above must be uploaded at application stage and originals presented at interview stage.

• Minimum High School certification or any higher education.

• Fluent English, verbal, written and comprehension; another language is an additional benefit.

• Must be minimum 26 years old.

• Confident in water and be able to swim with aid of a flotation device or at least 25 meters unaided in open water.

• Able to reach 210 cms without shoes.

• No tattoos that would be visible whilst wearing the Etihad uniform (bandages and cosmetic coverings are not permitted).

• No facial piercings (except of one earring in the lower lobe of each ear for females).

• No criminal record.

• Excellent personal presentation, style and image.

• Willing to comply with UAE and GCAA visa, medical and health screening requirements

 

SKILLS

 

• Analyzing and decision making skills - Excellent

• Leadership skills - Excellent

• Performance management skills - Excellent

• ​Relationship Management skills - Excellent

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