Customer Support Executive

To receive incoming calls and make outbound calls, ensuring excellent customer service, responding efficiently to inquiries, and maintaining high customer satisfaction. Ensure safety and efficiency by overseeing the upkeep of commercial and residential facilities. Create and execute preventive maintenance plans for facilities and equipment, supervising staff, contractors, and vendors. Ensure all documentation complies with company policies and regulations. Primary duties and responsibilities: Answer incoming or outgoing calls and provide chat support. Respond professionally to inquiries about product availability, order status, and delivery. Take product reservations in advance and arrange scheduled delivery. Ensure products are of the highest quality before commitment or delivery. Ensure timely delivery and inform customers of delays in advance. Arrange to purchase out-of-stock products from other company branches or vendors. Build constructive dialogues with customers and propose alternatives if requested products are unavailable. Follow up on order pickup from the head office. Maintain and verify the accuracy of all customer data. Supervise maintenance of facilities to ensure safety and efficiency. Develop and oversee preventive maintenance programs for facilities and equipment. Conduct inspections, identify hazards, and ensure regulatory compliance. Improve energy efficiency and sustainability; allocate resources for facility projects. Provide safety equipment, maintenance records, and technical support to departments. Perform preventive maintenance and repairs on mechanical, electrical, and other systems. Maintain HVAC, electrical, plumbing systems, and building repairs. Respond to emergencies, prepare reports, and review equipment operations. Ensure compliance with safety procedures, ordinances, and codes; support after-hours building needs. Perform other duties as assigned. Disclaimer: Naukrigulf.com is a platform connecting jobseekers and employers. Applicants should independently verify the legitimacy of employers. We do not endorse requests for money or sharing personal/bank details. For security advice, visit our website. Report fraud to abuse@naukrigulf.com. #J-18808-Ljbffr