Business Analyst

JOB PURPOSE: To bridge the gap between business needs and IT solutions by analyzing, documenting, and testing banking applications and services, ensuring high-quality implementations aligned with business objectives. KEY RESULTS AREAS / DELIVERABLES and KEY ACTIVITIES: BUSINESS ANALYSIS AND REQUIREMENTS GATHERING Analyze business needs and translate them into detailed technical and functional requirements. Conduct stakeholder interviews and workshops to capture system and process requirements. Prepare Business Requirements Specification (BRS) documents in line with client standards. Track and document changes in business requirements throughout the project lifecycle. Coordinate with developers and systems analysts for requirement clarification and translation. FUNCTIONAL AND USER ACCEPTANCE TESTING (UAT) Oversee the planning and execution of system integration testing (SIT) and UAT for banking applications. Review business requirements and prepare comprehensive test cases covering all scenarios. Execute test cases and log defects following the defect lifecycle management protocol. Analyze test scope for completeness and perform regression testing where necessary. Report test execution status and collaborate with technical teams for issue resolution. BANKING TECHNOLOGY EXPERTISE Act as subject matter expert on banking channels including SMS Banking, Call Center Applications, IVR, Online and Mobile Banking. Apply working knowledge of core banking systems (e.g., Equation) in daily analysis and testing. Contribute to initiatives involving Open Banking APIs and integration with external systems. Follow up on system incidents and coordinate resolution with developers and system support. Ensure timely delivery of required business solutions with minimal disruption to operations. DOCUMENTATION AND KNOWLEDGE TRANSFER Create and maintain user manuals, process flows, training materials, and procedural documentation. Prepare business cycle specifications including control mechanisms and system output formats. Support internal training sessions and knowledge sharing for new processes and systems. Ensure documentation is accurate, up-to-date, and accessible for all relevant stakeholders. STAKEHOLDER COMMUNICATION AND ETHICS Liaise with internal departments and external contacts to ensure clarity in deliverables. Uphold confidentiality standards and ensure secure handling of all client data. Demonstrate professionalism, integrity, and adherence to the bank’s code of conduct. Provide clear and timely communication to project managers, users, and IT stakeholders. Support cross-functional teamwork and maintain alignment with reporting hierarchy. Skills EDUCATION: Bachelor’s degree in Computer Science, MIS, Engineering, or a related technical field. EXPERIENCE: Minimum of 6 years of experience in IT within the banking sector. Proven expertise in business analysis and testing for SMS Banking, Call Center Applications, IVR, Online and Mobile Banking. Hands-on experience with Equation or other core banking systems. Knowledge of Open Banking API standards. Exposure to full software testing lifecycle including SIT and UAT environments. COMPETENCIES: Excellent communication skills in English; Arabic is an advantage. Strong analytical thinking, documentation, and reporting skills. Effective time management and ability to meet deadlines. Experience in business process analysis and mapping. Customer-oriented mindset and ethical conduct. Adaptability in multi-stakeholder environments.#J-18808-Ljbffr