Customer Service Advisor

Join to apply for the Customer Service Advisor role at Pw C Middle East Join to apply for the Customer Service Advisor role at Pw C Middle East Get AI-powered advice on this job and more exclusive features.Description At Pw C, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.Description At Pw C, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.Established in the region for 40 years, Pw C Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism IFS - Internal Firm Services - Other Management Level Associate Job Description & Summary At Pw C, our people in property management focus on providing strategic advice and solutions for clients in the real estate industry, helping them optimise their property portfolios and maximise returns. These individuals handle property acquisitions, leasing, asset management, and development projects.In facilities and infrastructure management at Pw C, you will focus on creating and maintaining efficient and effective operations of physical workspaces, including maintenance, security, and space planning. You will play a crucial role in creating a comfortable and productive environment for employees and clients.Position Summary To handle reception area activities. Serves as the first point of contact with the firm and the office for visitors and callers. Handle all internal and external inquiries and carry out administrative activities of the front office.Primary Duties And Responsibilities Financial Adhere to the allocated budget for the administrative function of the office Customer Greet visitors, arrange relevant passes and make sure all callers and visitors are dealt with promptly, courteously and accurately Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room and assisted with parking if relevant.Internal Process Assist with visitor check-in process Maintain visitor and caller logs Coordinate with mailroom for outside delivery/courier services with the help of Office administrators Answer queries from visitors and callers, and refers them to the appropriate person Perform general maintenance of the reception area Co-ordinate with Security where relevant Support office manager in events planning and organization Act in accordance with regulations Perform other administrative duties as required Learning and Growth Work towards being a high quality internal service provider and ensure that all administrative support requirements are being met Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed Education High school certificate (equivalent) or Bachelor's degree Language Fluency in spoken and written English, proficiency in Arabic is an advantage, French is a plus Overall Experience Min 3 years of experience in customer service related role such as front desk or receptionist role Specific Skills Experience with a professional services firm is an advantage Knowledge and Skills Strong organizational skills Excellent oral communication and interpersonal skills Must possess a professional telephone manner Demonstrated ability to work under pressure Demonstrated ability to work on own initiative Demonstrated team player Must possess a warm, friendly and professional demeanor Basic PC skills on excel and word Basic keyboard skills (at least 25 wpm)Education (if blank, degree and/or field of study not specified)Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified)Required Skills Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Architectural Management, Auto CAD (Drawing Software), CAD Standards, CCURE (Security Management Software), Communication, Corrective Maintenance, Correspondence Management, Cost Management, Coworking Space Management, Cross-Functional Team Coordination, Customer Experience (CX) Strategy, Demand Management, Emergency Response System Maintenance, Emotional Regulation, Empathy, Environment, Health, and Safety (EHS) Program Development, Event Execution, Facilities Engineering, Hoteling, Inclusion, Insurance Administration, Integrated Workplace Management System (IWMS) {+ 56 more}Desired Languages (If blank, desired languages not specified)Travel Requirements Not Specified Available for Work Visa Sponsorship?No Government Clearance Required?Yes Job Posting End Date Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Other Industries Business Consulting and Services Referrals increase your chances of interviewing at Pw C Middle East by 2x Get notified about new Customer Service Advisor jobs in Dubai, Dubai, United Arab Emirates.Guest Relations Executive (Hostess) - F&B Service - Jumeirah Al Naseem Customer Care Support (Internship)- Dubai, UAEDubai, Dubai, United Arab Emirates AED120,000.00-AED180,000.00 9 hours ago Guest Relations Executive - Cala Vista - Jumeirah Mina Al Salam Customer Support & Services Junior Officer Dubai, Dubai, United Arab Emirates 10 hours ago Guest Relations Executive (Hostess) - F&B Service - Jumeirah Al Qasr We’re unlocking community knowledge in a new way. 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