Healthcare Services Manager

Join Hamad Medical City (HMC), Qatar’s leading healthcare provider, as a Healthcare Service Manager and be part of a world-class medical team. Why Join HMC?Reputable Employer : Qatar’s leading public healthcare provider with JCI-accredited hospitals. Strategic Vision : Key driver in national health transformation and innovation. Academic Integration : Part of an Academic Health System—supports research, education, and continuous professional growth. International Workforce : Multinational environment with structured onboarding for expatriates. Career Development : Strong focus on leadership development, training, and advancement opportunities. Modern Facilities : State-of-the-art infrastructure and access to cutting-edge technology. If you’re a dedicated Healthcare Service Manager looking for a rewarding career in a dynamic healthcare setting,apply today! Summary The purpose of this role is to develop and manage the specific clinical programs which will improve HMC performance impacting upon innovation & development, service transformation & improvement, and strategic enhancements delivering sustained longer-term improvements that are based on HMC strategies and objectives. Managing the operational and performance management activities of the Department, ensuring that services delivered meet accreditation and HMC standards. Ensure the hospital’s medical workforces are developing under the umbrella of an academic health system. Analyse trends and develop learning records from incidents and implement action plans aimed at improving the quality of care and safety provided to patients. Responsible to Lead and manage the specific clinical program adapting to situations requiring a significant degree of evaluative judgment for problem solving within broadly defined policies, principles, and leadership direction with diverse healthcare stakeholders across the care delivery system. Education/Qualifications Required: Qualification Source from: North America, Western Europe, Australia or New Zealand. Bachelor’s Degree in Healthcare related field OR Bachelor’s Degree in Non-Healthcare related field Plus Master’s Degree in Healthcare related field Qualification Source from: North America, Western Europe, Australia or New Zealand.Experience Post-Qualifications: 8 years’ experience in healthcare administrations out of which 3 years’ in managing Clinical Care Services programs OR 10 years’ experience in healthcare administrations out of which 5 years’ in managing Clinical Care Services programs for Non-Healthcare Bachelor’s Degree Plus Master’s Degree in Healthcare Related Field Job Responsibilities/Duties: Assist the Clinical Department to develop a clear service vision and strategy for the Department that is closely aligned with the Hospital and Corporate objectives also develop, implement and monitor service improvement and capital projects. Assist with planning business processes and expansion of horizons by conducting extensive benchmarking, demographic trend analysis and cost/benefit analysis and reporting. Provide expertise, support, training, and advice in compliance to Corporate and departmental Clinical Governance standards, patient safety, clinical risk and ensure recommendations from the Quality council are implemented. Support Clinical Leads by analysing and reporting incident trends and developing and implementing corrective action plan. Resolving complaints / concerns that are relayed by the Patient and Visitor through different channels. Lead the clinical department in preparing business cases for the procurement process for all stock and capital items in close collaboration with the ED of the hospital. Supporting aggregate service costing for insurance and financial planning, identifying budget variance and analysing for cause determination and rectification with clinical staff. Ensuring optimal utilization of resources with appropriate overtime control system. Responsible for program specific key performance indicators and outcome measures as well as utilizing the data for forward decision making. Coordinates with & facilitates / patients & patient families, clinical department chairs, section heads & chief of medical staffs, patient complaint centre & other concerned departments resolving any patient issues. Acts with integrity in the performance of official duties, maintaining the strict confidentiality of patient, employee, and other information especially while completing patient complaint reports. Responding to clinical/medical inquiries from Courts, Forensic Medicine service, Police, Ministry of Interior and other external government offices. Perform other duties as assigned.#J-18808-Ljbffr