Patient Experience Expert(UAE)

business Axios International Consultants
location_on Dubai
work full-time
attach_money USD 60.000 - 120.000
Yesterday USD 60.000 - 120.000

Description

The purpose of the Patient Experience Expert / Business Excellence & Engagement is to manage tasks under the Business Excellence function in the region. The jobholder is required to represent Axios in daily meetings with patients, doctors, and external stakeholders, and carry out administrative duties both in the field and office-based.Duties and Responsibilities Maintain consistent communication with hospitals, healthcare providers, distributors, dispensing providers, patients, charities, and other relevant stakeholders.Ensure positive feedback from stakeholders.Increase physician satisfaction by clearly communicating Axios's scope of work and ensuring understanding among stakeholders.Communicate with stakeholders on behalf of Axios when needed, liaising with regional and HQ teams.Oversee and manage the development of materials, ensuring accuracy and regulatory compliance.Collaborate with cross-functional teams to create medical education materials and conference presentations.Ensure timely referral of eligible patients into programs, adhering to workflow and timelines.Ensure patients receive their medications promptly and efficiently.Prepare monthly monitoring reports on patient referrals and logistics, and quarterly quality assurance reports for internal review, including real-time tracking of patient files.Maintain and update electronic program files, including patient and QA data.Attend and complete pharmacovigilance, pharma, and product training, understanding how to report safety data.Report adverse events and product complaints as per client requirements and SOPs.Perform administrative duties for the office.Contribute to new proposals or presentations for business development and product launches.Stay updated on medical advancements, provide strategic guidance, and maintain relationships with key opinion leaders and healthcare professionals.Use the Axios Patient Management System (PMS) exclusively for program activities.Perform additional duties as assigned.Relationships Supervise and work closely with the regional team.Coordinate with project leaders and related divisions within Axios.Maintain regular communication with regional and global staff.Additional Skills Initiative Technical skills Project management Knowledge sharing Educational Background and Experience2-5 years of professional experience in healthcare preferred.Excellent command of spoken and written English.Experience in data monitoring and management is advantageous.Experience in logistics and supply chain management is a plus.Experience in communication service management.Volunteer experience demonstrating passion for philanthropy is also valued.Job Circumstances The role is based in the regional office, requiring frequent travel to healthcare facilities and partners outside the region.Flexibility in travel and working hours is essential.Disclaimer: Naukrigulf.com is a platform connecting jobseekers and employers. Applicants should verify the legitimacy of employers independently. We do NOT endorse payment requests or sharing personal/bank details. For security concerns, visit Security Advice. Report fraud to abuse@naukrigulf.com. #J-18808-Ljbffr

Posted: 7th July 2025 6.28 pm

Application Deadline: N/A

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