Loss Prevention Shift Leader

Description POSITION SUMMARYConduct key control audits, monitor electronic key boxes, issue/receive master keys, radios, and beepers; ensure the safekeeping of these items. Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions and alarm systems. Respond to accidents, contact EMS, or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Resolve safety hazard situations. Escort unwelcome persons from the property. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all reports/documents; release information only to authorized individuals. Provide proper paperwork to employees requiring outside medical treatment. Type, proofread, and copy security reports. Assist management in training and motivating; serve as a role model. Assign and ensure work tasks are completed on time.Additional Responsibilities Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support the team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure quality assurance expectations and standards are met. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in various formats (e.g., small print). Visually inspect tools, equipment, or machines to identify defects. Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for extended periods or entire shifts. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance, and objects weighing over 75 pounds with assistance. Grasp, turn, and manipulate objects of varying sizes requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces, as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by supervisors.PREFERRED QUALIFICATIONSEducation: High school diploma or G.E.D. equivalent.Related Work Experience: No related work experience required.Supervisory Experience: None.License or Certification: None required.At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued, and our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to nondiscrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. #J-18808-Ljbffr