IT Officer - System Support

Education: Bachelor's degree in Computer Science, Information Technology, or related field.

Experience: 1–2 years of hands-on experience in IT support or system administration.

Technical Skills Required:

Strong proficiency in Windows 10 and Windows Server 2012.

In-depth understanding of WAN/LAN networking principles.

Familiarity with remote support tools and diagnostic techniques.

Experience with hardware maintenance and software configuration.

Microsoft Outlook configuration and data backup handling.

Soft Skills:

Strong analytical and troubleshooting skills.

Good communication and interpersonal abilities.

Proactive mindset and ability to work under minimalsupervision.

Job Description

To provide technical support for Windows 10 and Windows Server 2012 systems.

To provide remote technical assistance to users via phone, internet, or remote access tools.

To troubleshoot and resolve WAN/LAN network-related issues.

To repair hardware and configure software to ensure operating system stability.

To configure Microsoft Outlook and maintain email backups.

To perform regular data backups and restore files as needed.

To monitor system performance and address any issues that arise.

To stay up to date with system developments, patches, and updates.

To generate reports on system performance and incidents for management.

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