Guest Relations In-charge

Herbal Park Ayurvedic Medical Center is a renowned healthcare facility dedicated to providing holistic wellness solutions rooted in traditional and alternative therapies. Situated in Abu Dhabi, our center offers a serene and welcoming environment where individuals can experience personalized care and rejuvenation.We are seeking a dynamic and customer-focused individual to join our team as a Guest Relations Incharge.Responsibilities: Greet and welcome guests upon their arrival at the center with warmth and hospitality.Assist guests with inquiries, appointment scheduling, and registration processes.Provide information about our services, treatments, and facilities to guests in a clear and professional manner.Coordinate appointments and schedules for clients, therapists, and other staff members.Ensure that guests receive personalized attention and assistance throughout their visit, addressing any concerns or special requests promptly and courteously.Maintain cleanliness and organization in the reception area and waiting lounge to create a pleasant and inviting atmosphere for guests.Handle guest feedback and complaints with empathy and professionalism, striving to resolve issues to the guests' satisfaction.Collaborate with other departments to coordinate seamless guest experiences and ensure effective communication across all levels.Keep accurate records of guest interactions, appointments, and feedback for reporting and analysis purposes.Qualifications: Bachelor's degree in hospitality management, business administration, or related field preferred.Proven experience in a customer service or guest relations role, preferably in the hospitality or healthcare industry.Excellent communication and interpersonal skills, with a friendly and approachable demeanor.Strong organizational and multitasking abilities, with the capacity to manage multiple priorities in a fast-paced environment.Proficiency in using computer systems and software for appointment scheduling, record-keeping, and communication purposes.Ability to remain calm and composed under pressure, with a positive attitude and problem-solving mindset.Fluency in English; knowledge of Arabic languages is a plus.Flexibility to work evenings, weekends, and holidays as needed to accommodate guest needs and center operations. #J-18808-Ljbffr