Reservations Manager

business ANdAZ
location_on Doha
work full-time
5 days ago

Description

Join to apply for the Reservations Managerrole at ANDAZ . Summary Collaborate with sales and front office teams for all room bookings. Prepare and conduct Reservations team meetings. Prepare duty rosters and ensure attendance is recorded for payroll. Conduct staff evaluations and appraisals. Prepare shift briefings to guide team members and share important information. Ensure all reservation hosts are knowledgeable about the hotel. Keep team updated on hotel products, services, and facilities. Assign and supervise the Reservations team to ensure accurate task completion. Handle VVIP guest requests. Demonstrate product knowledge, understand rate structures, and manage rates effectively. Provide high-quality customer service to maximize guest satisfaction. Manage guest complaints and ensure timely resolutions. Answer all incoming calls according to hotel standards. Review reservation statuses, bookings, cancellations, and no-shows daily. Collaborate with other management staff to support hotel success and guest satisfaction. Ensure Reservations staff work supportively and flexibly with other departments. Organization ANDAZ Doha Qualifications Degree or diploma in Hospitality or Tourism Management preferred. At least 2 years of experience as Reservation Manager, Front Office Manager, or Assistant Front Office Manager in a large operation. Strong problem-solving, administrative, and interpersonal skills. Seniority level Mid-Senior level Employment type Full-time Job function Management Industry Hospitality#J-18808-Ljbffr

Posted: 7th July 2025 12 pm

Application Deadline: N/A

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