Technical Support Engineer - NOC

Bachelor of Science(Computers, Electronics)Nationality Any Arab National Male Vacancy1 Vacancy Job Description JOB TITLE: Technical Support Engineer - NOCJOB PURPOSE: Provide timely response to all incidents, Requests, outages, and performance alerts.QUALIFICATION: CERTIFICATIONS: ITILEXPERIENCE: Total 3-5 years of experience in Monitoring and L1 level knowledge in IT infrastructure domain.REPORTING TO: Service Delivery Manager RESPONSIBILITIES (INCLUDES ALL TASKS): Good understanding of monitoring tool (Solar Winds) and ITSM tool Provide timely response to all incidents, Requests, outages and performance alerts. Categorize issues for escalation to appropriate technical teams Understanding on reporting based on the customer requirement.Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages Monitoring Windows server backup and inform in case of any failures.OS and Patch Management knowledge & understanding Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, Vo IP systems, servers, storage, backup, operating systems and core applications Document all actions in accordance with standard company policies and procedures Notify customer and third-party service providers of issues, outages and remediation status Work with internal and external technical and service teams to create and/or update knowledge base articles Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)Support multiple technical teams in 24 x 7 NOC operational environments with high uptime requirements. Comfortable to work in day/night shifts TECHNICAL SKILLS /COMPETENCIES: MANDATORYPREFERRED QUALIFICATIONSBasic Microsoft and/or Cisco certifications (CCNA, MCITP, etc.)Knowledge of monitoring VMWare clusters in high-availability environments Broad experience using a variety of monitoring and ticket management tools A minimum of three years of experience supporting and monitoring network systems, servers or storage in an enterprise environment. Previous NOC experience is strongly preferred.Understanding of key network monitoring protocols including SNMP, Net Flow, WMI, syslog, etc.Knowledge of Microsoft server OS and Network Devices Employment Type Full Time Company Industry IT - Hardware & Networking Department / Functional Area IT Hardware Support IT Hardware Repair & Maintenance Keywords Monitoring Tools Patch Management Cisco VMware Microsoft Server SNMPNetwork Devices Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com Since 1991, Intertec Systems has empowered organisations by supporting their IT function with our exhaustive solutions and services.Deira Level 2,Sobha Sapphire Business Bay, Dubai United Arab Emirates - 27130, United Arab Emirates (UAE) #J-18808-Ljbffr