Support Engineer

Experience : 1-3 years of total work experience in Global customer interaction

Skill Requirements :

- Excellent Verbal and Written communication skills to interact with Business Customers (preferably with a neutral accent) - (Mandatory)

- Bachelor's Degree in computer science or equivalent experience - (Mandatory)

- Good problem solving and decision making skills - (Mandatory)

- Exposure to AWS, Azure, Google Cloud Platform and Other Cloud platforms would be added advantage

- Exposure to SAAS and IAAS would be added advantage

- Basic understanding of Linux/Unix servers, Networking fundamentals (Preferred)

Responsibilities:

- Answer support Phone calls/Emails/Helpdesk ticket from Business customers

- Support the Jamcracker platform and product

- Work on Continuous improvement

- Perform configuration tasks in the Jamcracker platform product on production instances

- Troubleshoot tickets and provide resolution accordingly

- Work in different shifts that support US, Europe and Australia time zones

- Create internal reference documentation for the support staff like Knowledge Base articles, Reference manuals etc.

- Capable of delivering multiple competing priorities with minimal supervision