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Customer Support Executive
Full time at Jamcracker Software Technologies Pvt. Ltd in Bangalore, India

Customer Support Executive Full time at Jamcracker Software Technologies Pvt. Ltd in Bangalore, India

Job highlights

Posted on July 18, 2019

Job details

Support Engineer


Experience : 1-3 years of total work experience in Global customer interaction


Skill Requirements :


- Excellent Verbal and Written communication skills to interact with Business Customers (preferably with a neutral accent) - (Mandatory)


- Bachelor's Degree in computer science or equivalent experience - (Mandatory)


- Good problem solving and decision making skills - (Mandatory)


- Exposure to AWS, Azure, Google Cloud Platform and Other Cloud platforms would be added advantage


- Exposure to SAAS and IAAS would be added advantage


- Basic understanding of Linux/Unix servers, Networking fundamentals (Preferred)


Responsibilities:


- Answer support Phone calls/Emails/Helpdesk ticket from Business customers


- Support the Jamcracker platform and product


- Work on Continuous improvement


- Perform configuration tasks in the Jamcracker platform product on production instances


- Troubleshoot tickets and provide resolution accordingly


- Work in different shifts that support US, Europe and Australia time zones


- Create internal reference documentation for the support staff like Knowledge Base articles, Reference manuals etc.


- Capable of delivering multiple competing priorities with minimal supervision


Other benefits

Stock Options, Leave Encashment, Medical Insurance

Required qualifications

Degree

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