Customer Service Associate
Full time
at Flowerstore.ph in
Makati City, Philippines
Job highlights
Posted on July 17, 2019- Professional background in
- Job level Junior/Entry Level
-
Pays salary of
PHP 15,000 - PHP 20,000 /month
(Fixed Salary)
Job details
looking for a new hire in order to support our growing operations. We are a fun, international team with deep knowledge in e-commerce and flower industry!
We are looking for someone:
- Smart, creative and hardworking
- Excellent decision making, negotiation and problem solving skills.
- Must possess strong interpersonal skills
- Ability to handle and maintain confidential information
- Strong communication skills in Tagalog and English
Essential duties:
- Resolve customer inquiries and complaints via phone, email, mail or social media
- Greet customers warmly and ascertain problem or reason for calling
- Assist with placement of orders, refunds, or exchanges
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Support the company's operations
- Other tasks that may be required which would deem necessary in the fulfillment of the above duties.
Required qualifications
Bachelor's Degree
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