Pioneer Talent Program - Customer Service Representative

Crypto Jobs Job Description Binance – Pioneer Talent Program: Customer Service Representative Binance is the world’s leading blockchain ecosystem and digital asset exchange. Trusted by over 230 million users across 100+ countries, Binance offers cutting-edge solutions in trading, finance, education, research, and more—all built with a mission to increase financial freedom and transparency worldwide. About the Pioneer Talent Program This is your gateway into the world of Web3 and blockchain. Binance's Pioneer Talent Program targets early-career professionals eager to gain real-world experience in crypto. Participants will receive: A full-time role with onboarding training1: 1 mentorship from industry experts Hands-on exposure to Binance operations Career development within a dynamic global company Eligibility: 0–5 years of relevant experience About the Customer Service Team You’ll join a globally distributed, high-performance support team that ensures users receive responsive, accurate, and human-centered service. Support channels include ticketing systems and live chat—covering user inquiries, KYC, complaints, and more.Handle high-volume live chats and online customer interactions Provide clear, accurate, and comprehensive assistance Follow communication protocols and service policies Record and route customer requests to relevant departments Resolve issues within defined timeframes and follow up effectively Continuously engage and delight users with empathy and professionalism Minimum 1 year of customer service experience (ideally in finance or e-commerce)College degree or above Native-level French and advanced English proficiency Experience supporting cross-functional teams is a plus Proactive, detail-oriented, and honest Resilient under pressure with excellent communication skills Willing to work flexible shifts Passionate about crypto and emerging technologies Be part of shaping the future of blockchain and Web3Work remotely with top-tier global talent Enjoy a flat, fast-moving organizational culture Develop in a results-oriented environment with growth opportunities Receive competitive compensation and benefits Embrace diversity in a truly inclusive workplace AML/CTF Enterprise Wide Risk Assessment (EWRA) Specialist - Singapore Senior Risk Analyst (SQL), KYC Fraud Prevention Chief Information Security Officer - United Arab Emirates #J-18808-Ljbffr