JOB SUMMARY

Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas

CORE WORK ACTIVITIES

Managing Spa Operations and Budgets

Selects vendors for spa retail operations and managing contract agreements.

Oversees retail product research, product selection and purchasing, product display.

Manages supply inventories and purchasing control, including uniforms.

Monitors the spa's actual and projected sales to ensure revenue goals are met or exceeded.

Maintains cleanliness of spa and related areas and equipment.

Managing Spa Sales and Marketing Strategy

Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation.

Develops and Manages spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events.

Ensures spa services are included in all property-related marketing and advertising.

Identifies and recommending new products and product enhancements to remain competitive in the market.