Patient Care Coach
Full time
at Manzil Healthcare Services in
Al Kuwait
Job highlights
Posted on June 26, 2019- Professional background in
- Job level Experienced
-
Pays salary of
KWD 500 - KWD 700 /month
(Fixed Salary)
Job details
Keep patients' records updated on regular basis with the patients' details, treatment outcomes and activities. Facilitate successful communication between patients, physicians and third party payers that leads to shared motivation to achieve treatment goals. Ensure continuous patient education, motivation, consultation and follow up. Monitor Humira patients' adherence. Recommend and lead programs at the country level which are likely to improve patient adherence and persistence.
Introduce to physicians the role of the patient care consultant (PCC) and their purpose to assist them in giving their patients the best out of the treatment they have prescribed.
Have a consent form signed by the physician to allow the PCC to contact his/her patients for education, follow ups and collection of health information.
Have a consent form signed by the patient and acknowledged by the treating physician to allow the PCC to teach him/her self-injection, follow up on his general health status, treatment outcomes and adverse events (if spontaneously reported), collect relevant health information and update the treating physician periodically.
Manage a database of patients with the complete database to be updated for treatment initiation, efficacy, any findings upon follow up (SEs, infections, surgeries), emotional status, change in physician, changes in doses, etc. through routine house visits to patients.
Ensure patients data privacy is 100% protected and confidential information is not disclosed under any circumstances.
Perception of the value of following HCP advice and compliance to the treatment (such as by advising patients to take their medications as prescribed by their physician) and not to discontinue treatment without the advice of the physician.
Ensure regular update for each physician individually regarding their patients' status: The update would include general condition of the patient, improvement, side effects if any, compliance, emotional status, patients concerns, etc.
Visit the physicians regularly (as per project plan) to present updates on their patients.
Educate patients/parents/family members to understand the disease and deal with it in a better way.
Explain the potential for adverse effects.
Supply patient with education materials, cooler bag, ice pack.
Educate patients about proper storage and administration of Duodopa
Motivate patients to be more independent and self-confident
Be available for and follow up regularly on questions and queries.
Highlight the importance of regular check-ups and doctor's visits during the course of the treatment as ordered by the physician.
Provide emotional support to patient and family
Drive adherence to therapy to optimize treatment outcomes.
Educate patients on how the medication impacts their disease & physician's instructions
Advise patients not to take any decision on discontinuation of therapy or dose changes without consulting their treating physicians.
Give the patient the instructions for Third Party Payer procedures and assist when needed (whenever applicable).
Remind patients of prescription refill dates & doctor's appointments
Call all patients at agreed frequency to follow up on their adherence to treatment, response level and any other complaint they might have.
Submit to the direct manager aggregate data on patients' adherence on monthly basis or whenever needed
Give comprehensive instructions to the patients about detecting and reporting side effects
Notify the patient's physician in case of any reported adverse event and communicate back to patient physician's instructions
Gather all the detailed data from the patient and report promptly to as per local Pharmacovigilance SOPs
Patients attending conferences and meetings with Physicians.
Organize Patients support groups meetings and activities in coordination with the treating physicians.
Present talks on disease and adherence to patients' groups and other nurses when required.
Required qualifications
Bsc Nursing
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