GENERAL RESPONSIBILITIES:

• Supporting Fibre Broadband Support across both consumer and business consumers 
  
• Provide first level technical support to help customers resolve problems related to Internet access (via broadband, wifi), Operating Systems, email clients; cabling, router setup and others 
• To handle enquiries on the client's product and services in a timely and professional manner, ensuring that accurate information and advice are given to customers at all times 
  
• Monitor and respond quickly and effectively to requests received; Ability to identify and organize tickets according to priority and forward tickets to engineers and techs 
  
• Respond and follow up promptly on all customer requests via emails and provide timely responses to enhance quality customer experience 
  
• Collect and channel feedback on customer issues, processes and service enhancement to Management as an ongoing process for striving for service excellence 
  
• To provide statistics and information on the nature of calls and the customers' issues, especially when there are new promotions and product launches 
  
• To ensure that all the Key Performance Indicators for the section and the department are met 
  
• Stay current with system information, changes and updates and research questions using available information resources 
  
• Able to react to change productively and handle other essential task as assigned 
  

POSITION REQUIREMENTS: 

• Bachelor's Degree/Diploma from accredited tertiary institutions, preferably in the fields of 
  
• Information Technology, Networking, Computer Studies or equivalent 
  
• At least 1 to 2 years of working experience in a service industry will be an advantage. Entry 
  
• level candidates are also welcomed to apply. 
  
• Strong written and verbal communication skills with good customer service orientation 
  
• Enjoy working in dynamic environment and is adaptable to changes 
  
• Proficient in English to liaise with customers 
  
• Must be able to adapt well to a fast-paced working environment, with good planning and 
  
• organization skills and high stress tolerance 
  
• Work well with a team and is able to interact with different types of people (clients / 
  
• employees) 
  
• Able to perform rotating shift duties with rostered off days 
  
• Ability to work in a shifting schedule in Taguig City