Duty Manager
Full time
at Al Majaz Premiere Hotel Apartments in
Sharjah, UAE
Job highlights
Posted on October 6, 2019- Professional background in
- Job level Experienced
-
Pays salary of
AED 4,500 - AED 5,000 /month
(Fixed Salary)
Job details
Consistently offer professional, friendly and engaging service
Ensure guest satisfaction levels and standards of quality of service, in addition to actively developing and implementing new systems and standards
Handle Guests comments and complaints, ensuring Guests needs are met or exceeded.
Oversee and participate in guest relations and direct arrangements for VIP and special attention ;
Give effective support to staff for the work, which has to be done and assists in all matters pertaining to the Front Desk.
Responsible for development and performance management of all Front Desk ;
Coordinate and communicate of information pertinent to all other departments to ensure the highest level of guest service.
Knowledge in emergency procedures, general crisis situation procedures and keeping health and safety in the forefront.
Ensure that all controls are in place and are adhered to, ie. rates, market codes, etc.
Ensure that companies policies and procedures are known, followed and enforced, promote the philosophy of empowerment within guidelines
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