JOB ROLE:


As a Call Centre Agent, you will ensure that the highest standards in switchboard operation is demonstrated at all times. Your key responsibilities will include process all incoming and outgoing telephone calls accurately, assists guests with international calls and directory queries and be fully conversant with the hotel's emergency procedures. You will have a good knowledge of the hotel's facilities and services, daily functions and promotions and will pass this information on to the guest whenever the possibility arises, in order to maximise hotel sales.


In return we'll give you a competitive financial and benefits package which can include, accommodation, uniform and free meals on duty. Hotel discounts worldwide are available as well as access to a wide variety of discount schemes and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.


So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.