IT Support

The IT Support plays a critical role in ensuring the smooth operation of the Duncan and Ross IT infrastructure. This position is responsible for providing first-level technical support, maintaining hardware and software systems, and ensuring the security and reliability of network operations. This role supports end-users by resolving technical issues efficiently and proactively contributing to the continuous improvement of Duncan and Ross IT services.KEY RESPONSIBILITIESSystem Maintenance : Regularly updating and maintaining computer systems, ensuring that all software and hardware are functioning correctly. This includes installing updates and patches, configuring new systems, and performing routine performance checks.Troubleshooting : Diagnosing and resolving technical issues reported by staff members. This involves understanding a variety of issues, from network connectivity problems to software malfunctions and hardware failures.Support : Providing technical support to all employees, which encompasses explaining complex technical information in a comprehensible manner to non-technical staff and ensuring they can use necessary technology effectively.Network Management : Setting up and maintaining the organizations IT network, including managing servers, routers, switches, and other networking equipment and ensure network security and efficiency.Data Security : Implementing and managing security protocols to protect against data breaches and cyber threats. This entails regular security audits, enforcing security policies, and educating staff on best practices.Documentation : Keeping detailed records of configurations, installations, and fixes performed. Documentation helps with tracking issues, managing inventories, and training new staff.QUALIFICATION STANDARDS, KNOWLEDGE & EXPERIENCEOperating Systems : Familiarity with Windows, mac OS, Linux, and other operating systems, including their installation, configuration, and troubleshooting.Networking Tools : Proficiency with networking equipment such as routers, switches, and firewalls, along with tools like Wireshark and Solar Winds for network monitoring and troubleshooting.Remote Support Software : Tools like Team Viewer, Any Desk, and Microsoft Remote Desktop to provide remote technical support.System Management Utilities : Use of configuration management tools like Microsoft Intune, SCCM (System Center Configuration Manager), Manage Engine, or Ninja One for managing and automating IT infrastructure.Security Software : Knowledge of antivirus programs, firewalls, encryption tools, and other cybersecurity measures to protect the network and systems.Diagnostic Tools : Utilization of diagnostic software like HWMonitor, CPU-Z, and Mem Test86 to analyze system performance and diagnose hardware issues.EDUCATION & TRAININGBachelors degree in computer science, Information Technology, or a related field (or equivalent experience)COMPENSATION & BENEFITSLaptop / Workstation.Opportunity to visit and collaborate with other Duncan and Ross branches.Vertical : Corporate It Support • Dubai, United Arab Emirates #J-18808-Ljbffr