Corporate Travel Operations Coordinator
Full time
at a Laimoon Verified Company
in
Dubai, UAE
Job highlights
Posted on June 13, 2019- Professional background in
- Job level Experienced
-
Pays salary of
AED 3,500 - AED 4,500 /month
(Fixed Salary)
Job details
Handling Corporate Travel Management which may range from straightforward tasks such as booking direct flights to coordinating entire travel experiences including itineraries, accommodation, transport, tours and visas
Responsibilities and Duties
Handling incoming requests:
Strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the client
Provide travel quotation and general travel advice to our corporate accounts
Responds to requests accurately and completely
Excellent knowledge and application of travel supplier rules
Maintains, actively communicates and seeks expansion of current knowledge of the state of the various travel industries supported
Provides the client with the required industry information, such as low fares, exchange costs and penalties
Can fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
Problem Solving:
Appropriately responds and resolves client inquiries
Anticipates and provides assistance on potential challenges that may arise for the client
Performs follow-up as needed and within the time frame promised to the client
Proactively provides feedback to management to avoid future client issues
Appropriately displays empathy and acknowledging statements to diffuse emotion during adversity
Quality:
Consistently exceeds individual and team goals
Provides the client a full recap of the confirmed itinerary
Uses positive language and word choices to avoid negative customer reactions
Service Excellence:
Responds to the clients promptly
Provides the clients his/her undivided attention
Listens and captures information from the client
Responds appropriately
Asks questions targeted to encourage complete responses
Creates rapport with the client
Matches the client's tone and pace
Keeps the interaction moving forward
Offers suggestions to the clients and anticipates needs
Is mindful of the client service level agreement in all transactions
Teamwork:
Seeks opportunities to review operational processes and the commercial relationship with the client and provides suggestions for improvement
Volunteers for additional tasks
Helps and supports other teams to reach goals and deadlines
Actively supports other team members within and across teams
Possesses strong leadership skills
Ability to provide resolution to team inquiries
Ability to supervise and maintain harmony among the team and with the other departments
Ability to communicate positively and maintain healthy work relationship with the other departments
Qualifications and Skills
Minimum of 2 years' experience in the corporate travel management industry
Solid working knowledge of the travel industry, policies, procedures and processes
Strong verbal and written communication skills
Proven ability to handle multiple priorities simultaneously
Ability to work flexible hours
Ability to work independently, exercising discretion and judgment
Demonstrated excellent professional customer service and problem resolution skills
Strong problem solving and/or critical thinking skills
Bachelor degree preferred
Proficient in Microsoft Office applications
Demonstrated internet research skills for client information
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