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Corporate Travel Operations Coordinator
Full time at a Laimoon Verified Company in Dubai, UAE

Corporate Travel Operations Coordinator Full time at a Laimoon Verified Company in Dubai, UAE

Job highlights

Posted on June 13, 2019

Job details

Handling Corporate Travel Management which may range from straightforward tasks such as booking direct flights to coordinating entire travel experiences including itineraries, accommodation, transport, tours and visas

Responsibilities and Duties

Handling incoming requests:

Strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the client

Provide travel quotation and general travel advice to our corporate accounts

Responds to requests accurately and completely

Excellent knowledge and application of travel supplier rules

Maintains, actively communicates and seeks expansion of current knowledge of the state of the various travel industries supported

Provides the client with the required industry information, such as low fares, exchange costs and penalties

Can fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)

Problem Solving:

Appropriately responds and resolves client inquiries

Anticipates and provides assistance on potential challenges that may arise for the client

Performs follow-up as needed and within the time frame promised to the client

Proactively provides feedback to management to avoid future client issues

Appropriately displays empathy and acknowledging statements to diffuse emotion during adversity

Quality:

Consistently exceeds individual and team goals

Provides the client a full recap of the confirmed itinerary

Uses positive language and word choices to avoid negative customer reactions

Service Excellence:

Responds to the clients promptly

Provides the clients his/her undivided attention

Listens and captures information from the client

Responds appropriately

Asks questions targeted to encourage complete responses

Creates rapport with the client

Matches the client's tone and pace

Keeps the interaction moving forward

Offers suggestions to the clients and anticipates needs

Is mindful of the client service level agreement in all transactions

Teamwork:

Seeks opportunities to review operational processes and the commercial relationship with the client and provides suggestions for improvement

Volunteers for additional tasks

Helps and supports other teams to reach goals and deadlines

Actively supports other team members within and across teams

Possesses strong leadership skills

Ability to provide resolution to team inquiries

Ability to supervise and maintain harmony among the team and with the other departments

Ability to communicate positively and maintain healthy work relationship with the other departments

Qualifications and Skills

Minimum of 2 years' experience in the corporate travel management industry

Solid working knowledge of the travel industry, policies, procedures and processes

Strong verbal and written communication skills

Proven ability to handle multiple priorities simultaneously

Ability to work flexible hours

Ability to work independently, exercising discretion and judgment

Demonstrated excellent professional customer service and problem resolution skills

Strong problem solving and/or critical thinking skills

Bachelor degree preferred

Proficient in Microsoft Office applications

Demonstrated internet research skills for client information

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