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Tech Support Specialist
Full time through GECO Asia Pte Ltd in Manila, Philippines

Tech Support Specialist Full time through GECO Asia Pte Ltd in Manila, Philippines

Job highlights

Posted on June 12, 2019

Job details

We are looking for a qualified Sales Support Specialists and Team Leads to join our team.

You will provide support to sales representatives and respond to customer and prospect queries for a leading technology company in the world. The job onboarding involves training by professional experts who will issue certificates. Excellent remuneration and benefits will be provided to the selected candidates. Our ideal candidates have experienced professional with knowledge of sales and customer service best practices. You should also be able to interpret sales metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills. Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team.


Requirements:

Sales Technology Support Specialists With 3+ years of experience technical, business or other types of support desk or sales operations roles. Sales Technology Support Team Lead With 8+ years of experience in Technical Lead, business or other types of support desk or Sales Lead Operations roles.


Qualifications:


  • Experienced in providing transactional end-user support via tickets and chat for core Sales Applications and Systems (within the scope of the Sales Technology & Support charter) and according to SLAs.
  • Able to collaborate across Sales Technology (Level 1,2 and 3) support to identify related in-scope solutions of end-user inquiries in a qualitative and accelerated manner Preferably has insights into sales processes and systems ( CRM, Callidus,
  • Solid English communication skills (written and spoken).
  • Good team player, with a positive customer and peer-to-peer feedback.
  • Knows how to identify priorities and execute for highest business impact.
  • Understand business users of technologies and has good customer empathy (customer=sales).
  • Deals well with pressure Have experience in multi-channel support - can handle chat and tickets.
  • Understands the dependencies and complexities of working in a matrixed, global environment.
  • Candidate must possess at least a Bachelor's/College Degree in Computer Science/Information Technology or equivalent. 
  • Required language(s): English At least 2 Year(s) of working experience in the related field is required.

Required qualifications

Sales Tech Support Specialist

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