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Customer Service Officer
Full time through WSH Experts in Singapore

Customer Service Officer Full time through WSH Experts in Singapore

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Posted on June 12, 2019

Job details

Job Roles & Responsibilities

Receive incoming emergency calls;

Generate Emergency Call Taking (ECT) form via the Authority's incident management IT system;

Retrieve incident location from caller;

Determine the incident categories from information provided by the caller;

Input required details into ECT form;

Perform telephone trialing and medical advisories to callers for medical calls based on the guidelines provided by the Authority;

Route the completed ECT form to the Authority's resource dispatcher;

Job Requirements

Preferably possess working experience in a call centre environment or medically related organisation

Be proficient (both written and verbal) in the English language and a Mother Tongue language

possess at least 3 GCE 'O' Level certification or National ITE Certification (NITEC) in Nursing, or its equivalent

Preferably possess medical related qualifications

Possess basic computer literacy skills such as using Microsoft Office applications and the Internet

Be able to work well under pressure especially where there is a sudden surge of calls

Min Year Of Experience: 2

Required qualifications

Nursing, Computer skills

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