Customer Service Officer
Full time
through WSH Experts in
Singapore
Job highlights
Posted on June 12, 2019- Professional background in
- Job level Experienced
-
Pays salary of
SGD 1,800 - SGD 3,000 /month
(Fixed Salary)
Job details
Job Roles & Responsibilities
Receive incoming emergency calls;
Generate Emergency Call Taking (ECT) form via the Authority's incident management IT system;
Retrieve incident location from caller;
Determine the incident categories from information provided by the caller;
Input required details into ECT form;
Perform telephone trialing and medical advisories to callers for medical calls based on the guidelines provided by the Authority;
Route the completed ECT form to the Authority's resource dispatcher;
Job Requirements
Preferably possess working experience in a call centre environment or medically related organisation
Be proficient (both written and verbal) in the English language and a Mother Tongue language
possess at least 3 GCE 'O' Level certification or National ITE Certification (NITEC) in Nursing, or its equivalent
Preferably possess medical related qualifications
Possess basic computer literacy skills such as using Microsoft Office applications and the Internet
Be able to work well under pressure especially where there is a sudden surge of calls
Min Year Of Experience: 2
Required qualifications
Nursing, Computer skills
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