at Al-Futtaim Group - Toys R Us in
Job highlightsPosted on November 4, 2013
Achieve the most profitable operation; establish a high level of customer care and service, effective management of budgeted resources so as to secure the agreed commercial and financial objectives.
The JH will be required to ensure that at all time and in all areas of the operation the highest standards of customer service are achieved and expected as the norm. This will reflect in product knowledge as well as the manner in which the team deals with customers both at the point of sale and for any after sales service provided. The JH will also be required to set up a method of tracking the service levels against competitors.
Ensure the proper in store control of stocks through liaising with the Buying Department in order to meet the demands and requirements of the business and customers. The JH also ensures the availability and security of stock in the store through the implementation of agreed delivery plans and by following company procedures relating to stock movement.
Deployment of Resources
Improve Operational cost effectiveness by ensuring the best deployment of costs and human resources and by clearly understanding teamâ€™s accountabilities, objectives / targets and measures. The JH will be required to oversee the deployment of resources and to constantly challenge the team to utilize all resources to the maximum effectiveness.
Human Resource Management
Uphold and improve the quality and continuity of company management by ensuring the sound recruitment training and development of subordinates with the help of the Human Resources Manager. With the assistance of the HR Manager the JH will assist with recruitment, where required, The JH will give full support to the HR Manager to ensure that all employees are fully trained and developed to a required standard to ensure effective staffing and levels of internal and external customer service. The JH will consult with his management team in order to identify candidates with career growth potential and will initiate advancement for those candidates through the correct channels. The JH will be the leader in establishing an environment where effective teamwork is considered a normal part of the daily routine, where respect and co-operation are achieved.
Monitoring and Control
Fulfill the company objectives through the monthly review of performance against plan, by prompt action to resolve variances. Through delegation and supervision the JH will be ultimately responsible for ensuring compliance with the company policies and procedures in compliance with JHâ€™s KPIâ€™s, and will initiate an investigation where required if any deviance from policy is found. The JH will be responsible for ensuring his teams develop self-checking as a normal part of their daily routine.
Maintain display to a high standard ensuring that all promotions are fully supported while still maintaining the brand integrity and corporate look The JH along with the Operations Manager will be responsible for ensuring an eye catching; effective display is maintained within the Store. All new promotional activity requiring changes to display should be carefully planned and coordinated to ensure minimum amount of disruption. The JH must always maintain the brand integrity through corporate display standards and will be responsible for ensuring the display reflects and supports the product suitability for the promotional calendar.