Process Associate/Tele Calling Executive
Full time
at Baseline Business Services Private Limited in
Hyderabad, India
Job highlights
Posted on June 1, 2019Job details
Manage Data Allocated and engage with customers over Voice based contact center solution to solicit Secured and Unsecured Loan Requirement
Deliver Daily Metrics on Average Talk Time, Data to lead, # Calls etc.,
Deliver Data Allocated to Pre-Qualified Lead Metric for Secured and Unsecured Loan Product
Engage with Fulfilment team for seam less follow through with Customers for E2E process closure
Deliver on productivity Metric of Data to lead, Lead to login and Login to Disbursement and Revenue Metrics
Manage Relationships with all stakeholders - Customers, FI/Bank Representatives, Sales teams to deliver the desired Metrics
Ensure identification of process gaps are relayed to Business owners for corrective measures
Required qualifications
Graduation
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