Bell Captain

In charge of supervising bell desk valet transportation and airport operations Ensure all deliveries are recorded and documented.Ensure deliveries are completed in a proper courteous and timely manner Communicate effectively both verbally and in writing to provide clear direction and information to heartists in performing their tasks.Train bell service heartists so that they have the necessary skills to perform their duties with the maximum efficiency.Ensure the equipment are cleaned and maintained on a daily basis.Assist guests with transportation by liaising with our transportation and airport team.Ensure the areas are kept clean and stocked with supplies at all times including public spaces.Assist other departments as needed (i.e. housekeeping valet Business Center etc.Maintain a safe working environment. Report and correct if possible any unsafe acts or conditions.Answer and assist with inquiries in person and on the phone providing information on the hotel and local area to guests.Market and upsell hotel rooms facilities and amenities whenever possible.Schedule the weekly bell desk staff operation as well as their breaks Respond to queries positively.Follow department policies procedures and service standards including all safety policies Report Lost & Found items.Perform other related duties as assigned or requested Qualifications : Excellent written and verbal communication interpersonal and leadership skills Highly organized resultsoriented with the ability to be flexible and work well under pressure Strong interpersonal and problem solving abilities Highly responsible & reliable Fluency in English secondary language preferred Minimum of 1 year previous proven Supervisory position or equivalent in a customer service industry Must have the ability to handle a multitude of tasks and Guest requests Computer proficiency in a Windows environment (Word Excel Power Point)Knowledge of Opera Property Management System an asset Ability to work cohesively with fellow heartists as part of a team Ability to focus attention on guest needs remaining calm and courteous at all times Remote Work : No Employment Type : Fulltime #J-18808-Ljbffr