Lead Consultant – Service Now Developer

Lead Consultant – Service Now Developer

Ready to build the future with AI? Genpact leads the charge in AI and digital innovation. Our AI Gigafactory accelerates advanced technology solutions for global enterprises. If you thrive in a fast‑moving, innovation‑driven environment and want to push the boundaries of what’s possible, this is your moment.

Responsibilities

Participate in requirement discovery with clients and design and develop solutions for the Service Now platform, from feature enhancements and bug fixes to full application suite deployment.

Carry out agile sprint‑defined development tasks to support release cycles, including execution of development, unit testing, functional testing, and overall peer review of team member work.

Review design and code per sprint to ensure quality.

Create and customize complex workflows and custom workflow activities.

Coordinate with client, architects, business analysts, and developers to translate business requirements to technical requirements and development tasks.

Contribute and review user stories.

Monitor health, usage, and overall compliance of Service Now and its applications.

Develop a keen understanding of the products we implement and client business.

Participate in regular Knowledge Transfer sessions with Service Now developers.

Stay current with new and updated capabilities of the Service Now platform.

Coordinate upgrades to production and sub‑production instances.

Coordinate sub‑production testing, evaluation, and regression remediation.

Participate in blueprinting workshops and contribute with documentation and effort estimation.

Support COE in continuous development of training paths for professional advancement.

Contribute to ongoing definition of best development and solution practices.

Qualifications we seek in you!

Minimum Qualifications

Bachelor’s degree in Information Technology, Computer Science, or a related field.

Certified System Administrator (CSA).

Relevant hands‑on development experience on the Service Now platform.

Strong expertise in Script Includes, Service Portal development, and UI Builder.

Proficiency in Service Now Scripting, Java Script, HTML, CSS, and Angular JS, React for Service Now customizations.

Strong hands‑on experience in Java scripting, debugging and deployment using update sets for new applications, enhancements, and version upgrades.

Hands‑on experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, API’s, Service Portal etc.

Experience in Service Catalog, Flow Designer, Integration Hub, and Reporting/Dashboards.

Excellent communication skills for client facing roles.

Good management, analytic, problem solving & interpersonal skills.

Self‑motivated, Positive outlook & result oriented.

Preferred Qualifications/ Skills

Mainline Implementor certifications (ITSM/CSM/HRSD).

#J-18808-Ljbffr