JOB FUNCTION:

Professionally and courteously handle outbound lead generation and sales calls in compliance with client goals, policies, and directives.

DUTIES AND RESPONSIBILITIES:

Professionally process outbound lead generation/sales and/or customer service calls.

Respond to customer questions.

Resolve customer issues.

Offer up-sells and cross-sells to callers.

Adhere to work schedule provided.

Positively and respectfully communicate with customers.

Maintain a high level of punctuality.

Maintain consistent, reliable attendance standards.

Maintain company and client confidentiality.

Meet established sales goals on outbound projects.

Multi-task by adjusting from one type of call to another without loss of efficiency, composure, or knowledge.

QUALIFICATIONS:

Sales experience preferably in a telemarketing/customer service environment.

Clear, professional, and positive verbal communication.

Possess the ability to work independently.

Possess basic computer skills.

Must successfully complete company training.

Must be willing to learn and improve in all skill areas.

Must have reliable transportation.

Strong interpersonal skills.

Ability to effectively manage time.

Independent and self-motivated.

Excellent verbal and written communication skills.

Excellent customer service skills and sales skills.

Good analytical skills.