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Customer Care Advisor
Full time at Conduent in Dortmund, Germany

Customer Care Advisor Full time at Conduent in Dortmund, Germany

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Posted on April 30, 2019

Job details

We have an immediate opportunity for you to join our incredible team, working with one of the world's largest and most innovative technology brands.

If you have experience in Customer Service, Retail, Hospitality, Technology or IT, and speak German and English language, we want you to be part of a Customer Care Operation that supports millions of customers worldwide.

As a customer support representative, you'll provide assistance with apps like Play Store and perform technical troubleshooting Android hardware too.

Full training is provided, so all we want is your amazing customer service skills to help us provide incredible experiences across our 4 media channels - phone, email, chat and social media.

With 500+ employees from over 20 countries, we have one of the most international workforces on the UK's south coast and are proud to work, develop and engage with people from all walks of life.

If you like the sound of a dynamic, international environment and you take pride in providing outstanding service, come and join us at Conduent, Poole.

How we make Conduent an amazing place to work:

Open plan offices

Fun and friendly environment

Supportive, opportunity driven company-culture

Break-out spaces and games room

Social events and parties

Regular office games and events

Out-of-office groups, clubs and activities

Incentives and spot prizes including red-letter days and international trips

Language sharing opportunities

Career development - 95% of senior roles are recruited internally

What we provide you with:

Permanent contract of employment

Full-time employment, guaranteed 40 hours per week

Performance based bonus

28 days paid holiday per annum inclusive of bank holidays.

Annual holiday increasing with years of service

Relocation support

Workplace Pension-Automatic Enrolment

Life Insurance scheme

Employee Assistance Phone line

Discounted Corporate Gym membership

Free eye test

Childcare vouchers

Employee discounts

Opportunities for career progression within 12 months

Access to comprehensive learning, training and development

What you'll be doing

This role is for customer support only so we'll never ask you to cold call and there's no selling either.

Instead, you will:

Provide customer support via Phone, Chat and Email, Social media for Android apps and hardware

Be truly awesome with customers and help us deliver outstanding customer satisfaction

Become a knowledge expert by using internal systems and training to stay up to date with the latest information

Identify and report emerging trends and customer issues to senior staff

Bring an awesome can-do attitude to the workplace!

Knowledge of the Android and iOS phones/tablets is helpful, however full training will be provided.

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