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Customer Care Associate
Full time at Conduent in Berlin, Germany

Customer Care Associate Full time at Conduent in Berlin, Germany

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Posted on April 30, 2019

Job details

We have an immediate opportunity for you to join our incredible team, working with one of the world's largest and most innovative technology brands.

If you have experience in Customer Service, Retail, Hospitality, Technology or IT, and speak German and English language, we want you to be part of a Customer Care Operation that supports millions of customers worldwide.

As a customer support representative, you'll provide assistance with apps like Play Store and perform technical troubleshooting Android hardware too.

What you'll be doing

This role is for customer support only so we'll never ask you to cold call and there's no selling either.

Instead, you will:

Provide customer support via Phone, Chat and Email, Social media for Android apps and hardware 

Be truly awesome with customers and help us deliver outstanding customer satisfaction

Become a knowledge expert by using internal systems and training to stay up to date with the latest information

Identify and report emerging trends and customer issues to senior staff

Bring an awesome can-do attitude to the workplace!

Knowledge of the Android and iOS phones/tablets is helpful, however full training will be provided.

How we make Conduent an amazing place to work:

Open plan offices

Fun and friendly environment

Supportive, opportunity-driven company-culture

Break-out spaces and games room

Social events and parties

Regular office games and events

Out-of-office groups, clubs and activities

Incentives and spot prizes including red-letter days and international trips

Language sharing opportunities

Career development - 95% of senior roles are recruited internally

What we provide you with:

Permanent contract of employment

Full-time employment, guaranteed 40 hours per week

Performance-based bonus

28 days paid holiday per annum inclusive of bank holidays.

Annual holiday increasing with years of service

Relocation support

Workplace Pension-Automatic Enrolment

Life Insurance scheme

Employee Assistance Phone line

Discounted Corporate Gym membership

Free eye test

Childcare vouchers

Employee discounts

Opportunities for career progression within 12 months

Access to comprehensive learning, training and development

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