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Help Desk Support
Full time at CAI-STA Philippines, Inc. in Taguig, Philippines

Help Desk Support Full time at CAI-STA Philippines, Inc. in Taguig, Philippines

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Posted on April 30, 2019

Job details

Responsibilities:

Provide remote technical support for computer, network, and mobile device problems and requests.

Handle operating system and remote connection problems in a networked PC and MAC environment and provide basic application support.

Other important considerations are:

  • Answer customer phone calls and chat requests and resolve their issues immediately
  • Select and resolve tickets from the queue of tickets submitted via web and email
  • Must be able to work after-hours. Most hours will be daytime, but each person may be called upon for weekend work and occasional overnight hours
  • guide customers through problem determination and resolution
  • Thoroughly document and log all issues in the ticketing system, and promptly re-assign complex problems and requests that require a senior level or on-site support to respective technical or local support teams.

Requirements:

  • Candidate must possess at least a Bachelor's Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic) or equivalent
  • At least 1-2 years of working experience as Helpdesk support.
  • Technical certification or equivalent work experience with Windows OS and application software problem troubleshooting and installation in the networked PC environment and PC hardware problem troubleshooting
  • Knowledge of wired and wireless remote access methods, devices, and tools
  • Must have good English communication skills
  • A strong self-starter and desire to work in a fast-paced team-oriented environment
  • Preferred but not necessarily required:
  • Server administration experience to create files/folders, manage permissions, manage disk space allocation, create and manage printer queues, and perform file backups and restores
  • Experience in providing support for mobile devices such as Blackberry, iPhone and iPad.
  • Exchange server account administration experience
  • Working knowledge of Apple computers/OS


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