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Customer Service Representative
Full time at Springer International, Inc in Paranaque City, Philippines

Customer Service Representative Full time at Springer International, Inc in Paranaque City, Philippines

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Posted on April 25, 2019

Job details

Qualifications:

  • - Candidate must possess at least Bachelor's/College Degree in any field
  • - Preferably at least 1 year of working experience in the related field is required for this position.

Job Description:

  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
  • resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Resolve customer complaints via phone, email, mail or social media
  • Assist with placement of orders, refunds, or exchanges
  • Give updates to client for their purchased services
  • Sell products and services
  • Work with customer service lead to ensure proper customer service is being delivered
  • Read from scripts
  • Resolve customer complaints

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