Job Roles & Responsibilities

Ensuring that all Visitor Experience Staff are performing their duties satisfactorily and according to the set policies

Daily deployment of Visitor Experience Staff

Continuously reviewing of Standard Operating Procedure (SOP) and Process to maximize efficiency

Developing and running of training programs, subject to approval of the Authority

Conducting regular operational audits and service audits and sharing reports

Job Requirements

Minimum of 5 years' experience in a similar role or capacity

Prior experience in managing/handling operations for public buildings/attractions would be an advantage

Possess strong leadership and people management skills to manage the large number of staff

Conversant and able to write in the English Language

Good computer literacy skills are a must

Min Year Of Experience: 5