Telephone Operator
Full time
at Dubai Marine Beach Resort & Spa in
Dubai, UAE
Job highlights
Posted on March 25, 2019- Professional background in
- Job level Junior/Entry Level
-
Pays salary of
AED 1,100 - AED 1,200 /month
(Fixed Salary)
Job details
We are currently looking for young, dynamic, self-motivated Front Office professionals who want to move their careers forward.
As a Telephone Operator, you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as:
Receive each guest call in a professional and friendly manner
Maintain effective communication with all related department to ensure smooth service delivery
Handle every query in a polite and courteous manner and exceed guest expectations
Ensure guests are greeted by name upon calling as per the Rotana Standard
Maintain an up to date knowledge of the hotel and local services
Maintain an awareness of guest profile through the Opera guest profile system
Complete management's long distance call vouchers and record them on the trafficking sheet
Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
Take messages for guests and management as per the required standard.
Education, Qualifications & Experiences
You should ideally have a diploma/degree in the hospitality field with similar previous work experiences. Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Other benefits
Sharing Accommodation, Meals
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