After Market Service Manager
Full time
at a Laimoon Verified Company
in
UAE, UAE
Job highlights
Posted on March 21, 2019Job details
Duties and responsibilities:
Coordinate the Customer Services spare parts sales processes and positioning per market within regional ;
Provide on-site and off-site technical support and problem solving solutions for technicians overseas customers, either by telephone, e-mail, site visits etc.
Visit on quarterly basis the regional markets to gather information, build benchmark strategies, improve performance, and generate potential business ;
Analyze data to monitor performance, plan improvement and demand for the MENA markets.
Analyze the database in order to report current market competitive situations in order to facilitate sales strategies, study customer ordering behavior, and gain insight into end-users penetration of ;
Provide analyses regarding data trends, history, and forecasts.
Develop, maintain and analyze Sales budgets.
Ensure daily prices and discounts are implemented timely and accurately.
Insure proper documentation including Spare parts blanket orders, Quotation Track pool, Growth analysis per Aftermarket Key account clients & maintenance contract growth price & ;
Ensure documentation is accurately processed, distributed and released to Supply Chain, Aftermarket Service field operation, Administration & Contracts and Operations management in a timely ;
Follow and monitor accurate billing to clients based on agreed pricing while ensuring accurate collection in coordination with Finance ;
Co-ordinate with logistics management to provide all the outstanding delivery orders on time.
Ensure deep understanding of the marketplace and customer requirements and ensure customer ;
Meet with new customers on weekly basis to generate new opportunity within the regional market.
Implement the market incentive programs (regional campaigns, revised pricing strategies and specific market campaigns) in coordination with Pre-sales ;
Manage the activities of the Customer Support Specialists that interact daily with Service client base to further enhance the sales process end to ;
Provide coaching for the Customer Support Staff, support and direct them in day-to-day business.
Define the sales targets (quantitative and qualitative) and control the target
Provide coaching for the Customer Support Staff, support and direct them in day-to-day business.
Define the sales targets (quantitative and qualitative) and control the target achievement - safeguard net revenue targets with clear roadmaps ;
Safeguard compliance measures implemented Regional Headquarters:
Plan the operations per year based on market by market for quantitative and qualitative aspects.
Plan the monthly sales and report by volume and pricing targets.
Conduct Market Analysis including project deals and lost sales.
Develop and propose incentive programs put in place to ensure parts market penetration.
Coordinate with the finance department to ensure on time payments.
Coordinate the logistics activities with relevant departments at the Company's Headquarters.
Requirements:
Bachelor degree relevant to Business or Engineering.
Minimum 5 years of experience in after-market sales, commercial sales, retail sales and Facility Management sales with an understanding of the Industry Logistics within Middle East.
Previous experience in the wholesale and/or Retail sales experience in commercial business.
Previous experience in the commercial business in connection with end users decision makers within the Middle East
Negotiation, communication and leadership skills.
Customer orientation.
Multi-Cultural experience in the Middle East region.
English language proficiency is a must. Arabic and/or Urdu are preferable.
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