Providing help and advice to customers using organization's products or ;

Communicating courteously with customers by telephone, email, letter and face to ;

Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service ;

handling customer complaints or any major incidents, such as a security issue or a customer being taken ;

Issuing refunds or compensation to ;

Keeping accurate records of discussions or correspondence with ;

Analyzing statistics or other data to determine the level of customer service your organization is ;