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Senior Web Happiness Executive
Full time at Jagole Sdn Bhd in Sarawak, Malaysia

Senior Web Happiness Executive Full time at Jagole Sdn Bhd in Sarawak, Malaysia

Job highlights

Posted on April 1, 2019

Job details

Support existing customer pool on their support request, explore and enhance the solution, bring greater and positive impact to solution's branding - Jagole.

Responsibilities

- Handling and solve users' support tickets via email (or Business Priority via live message)

- Monitor and update/maintain network and/or sub-sites overall performance

- Constantly explore and introduce new technologies, methodologies and concepts in web development in line with company direction.

- Replicate existing solution for similar new request/development

- Provide hands-on digital marketing technique to support existing customer pool and company's projects

- Prepare a complete set of project documentation such as functional design specification, user acceptance test procedure, operating and maintenance manual for software (SOP) and project completion report

- Debug and troubleshoot websites, determine route cause of problems/errors and correct/repair.

- To assist ad-hoc / others jobs as and when required

Requirement

- Candidate must possess at least a Diploma or Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent education.

- At least 2 years' experience.

- Good in English (verbally and written); Mandarin and Bahasa Malaysia are a welcome addition.

- Smart and get job done; Ability to discern between what users want and what they need.

- Have UX design sensibility


Required qualifications

diploma & degree

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