As a Junior Project Manager at IWD Singapore, you work closely with our local team to assist with projects for all our local clients and sometimes prospects. You will be involved in every step of a project's life cycle: client needs & requirements analysis, platform setup, content production and customization, users training and personalized support and assistance to our clients.

The team in Singapore is growing with a startup spirit; hence you will not only be responsible for all the production tasks assigned to you but, will also help in both account management and sales missions, as well as administrative tasks (about 10% of your time).

Responsibilities

Production management:

• You monitor the projects, specifically the production phase (identifying needs, software launches, and users' training)

• You manage the production schedule & coordinate the communication with internal stakeholders and/or external freelancers (photographers, graphic designers, 3D designers): prepare briefs, check their work and give them feedback to comply with clients' briefs.

• You handle the content integration to IWD tools.

• You are proactive in improving the existing processes.

Clients' relations:

• You are part of our support team and are responsible for answering users' questions.

• You organize and train users on IWD solutions (face to face or web call).

• You do an administrative follow-up of clients.

• You assist the account managers in creating documentation for the clients.

REQUIREMENTS

Required skills and experience:

• Bachelor's degree required. Recent graduates welcome :)

• Relevant experience in a project-based environment and had responsibility for delivering projects on-time and on-budget.

• Must be fluent in English. Fluency in Chinese is a plus.

• Previous work experience in a small tech company is a plus.

• Strong interest in retail and merchandising as well as new technologies.

• Experience in project planning, scheduling, managing and coordinating the setup of multiple complex projects in parallel in a fast-paced environment is a must.

• A sound understanding of PM best practice and business process.

• Confident client facing and ability to build a strong relationship with clients.

• Advanced user of basic Microsoft Office programs (Word, Excel). Photoshop is a plus.

• A pragmatic approach to problem-solving.

• Responsible, independent, positive and persistent.

• Ability to initiate new ideas and adapt easily.

Essential qualities:

• Excellent listening, creative written and communication skills: You must be confident in taking on a client-facing role with the necessary skills required to work with and manage clients, suppliers and colleagues.

• Excellent client relationship skills: You must be able to create rapport and relationships across a range of clients and functions.

• Passion and creative thinking: We're passionate about delivering high quality, effective and value-added services to our clients.

• Attention to detail: We pride ourselves on the quality of our deliverables, from an email to a client presentation. Achieving this is a critical success factor for the role.