Responsibilities:

Offers assistance to computer system users. This may be with hardware, such as desktop computers, printers, scanners or handheld devices or it may be with software programs.

Track all instances of support by creating IT tickets using ticket-tracking software.

update the status of each ticket as they successfully assist each user with their issues.

Will be in-charge of keeping current systems updated and running smoothly.

Will be tasked with upgrading the system and its components when the need arises.

Conducts research and provide cost analysis data when upgrading or purchasing new hardware, software or equipment.

Will be tasked with overseeing an organizations data, including client information and internal information; includes maintaining, backing up and securing databases, as well as restoring files as needed.

Essential Qualifications:

Having a working knowledge of common information technologies and systems

Managing multiple projects simultaneously while maintaining high customer service standards

Communicating complex concepts to a general audience

Troubleshooting common IT problems

* Fresh or College Graduate who is willing to learn or having 1-2 years working experience.

Knowledge with desktop support or technical hardware