Technical (Infastructure) Writer
Full time
at Winsoft Solutions, LLC in
Dubai, UAE
Job highlights
Posted on November 28, 2018- Professional background in
- Job level Junior/Entry Level
-
Pays salary of
AED 3,500 - AED 4,500 /month
(Fixed Salary)
Job details
Technical (Infrastructure) writers, also called technical communicators, prepare instruction manuals, journal articles, and other supporting documents to communicate complex and technical information more easily. They also develop, gather, and disseminate technical information among customers, designers, and manufacturers.
Responsibilities
• Work with internal teams to obtain an in-depth understand of the systems and documentation requirements.
• Provide technical writing services to the infrastructure groups to enhance Standard Operating Procedures (SOP), and document other internal processes.
• Assist in development of training materials for target user groups of client's System Management products and processes.
• Assist in establishing process and procedures to assess and report active monitoring in their production and other targeted environments.
• Develop and enhance technical documentation in support of client's infrastructure teams.
• Develop technical training documentation for utilizing new Systems Management software products, processes and procedures.
• Work with technical and operations team to document monitoring processes.
• Analyzed existing and potential content, focusing on reuse and single-sourcing opportunities.
• Create and maintain the information architecture and standardization.
• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.
• Write easy to understand user interface text, on line help, procedures and operational guides.
Duties
• Technical writers typically do the following:
• Determine the needs of end users of technical documentation
• Study product samples and talk with product designers and developers
• Work with technical staff to make products easier to use and thus need fewer instructions
• Organize and write supporting documents for products
• Use photographs, drawings, diagrams, animation, and charts that increase users' understanding
• Select appropriate medium for message or audience, such as manuals or online videos
• Standardize content across platforms and media
• Gather usability feedback from customers, designers, and manufacturers
• Revise documents as new issues arise
Required qualifications
Bachelor's Degree
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