Qualification:

- High school/Diploma degree

- Bilingual preferable ( Arabic/English)

- Computer skills

- 2 years' previous experience including cashiering activities

- Open to work in shifts- evening, morning, night and split

Duties and responsibilities: 

- Complies with all hospital policies and procedures 

- Greeting patients/customers in a professional manner in line with Customer Service Guidelines  

- Providing information about doctors, medical services, rooms and pricing

- Booking patients on the system

- Creating patient file for new patients

- Updating files for returning patients

- Collecting and completing insurance related information

- Ensuring completeness of patient documents (civil ID, insurance validity)

- Admitting patients as required and ensuring proper documentation as per admission guidelines

- Deals with external doctors, receiving admission slips, checking patient files, contacting doctors to ensure completion

- Showing rooms and guiding patients to the relevant destination

- Conducting ipad bookings and acing as a mobile agent servicing different areas as needed

- Resolving customer/patient complaints

- Receives payment in cash/knet/insurance

- Receiving cash box custody and handing over closing cash from and to the finance department

- Attending to calls and responding to patient/customer queries as needed

- Preparing required reports

- Performs other related duties as directed by the HOD.