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Call Centre Agent
Full time at a Laimoon Verified Company in Abu Dhabi, UAE

Call Centre Agent Full time at a Laimoon Verified Company in Abu Dhabi, UAE

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Posted on October 30, 2018

Job details

Reportage Properties LLC is a successful and growing company in the real estate market bringing together outstanding professionals. Due to our company's expansion, we are looking for new members in a close-knit team.

Candidates must have:

• Preferred 1-2 years' experience in Real Estate/Call Centre.

• Excellent communication skills.

• Must speak fluent Arabic and English.

• Computer knowledge in MS Excel and Word, CRM knowledge is a PLUS.

• Must be hardworking.


• Answer all the queries and issues accordingly.

• Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

• Engage in active listening, confirming or clarifying information and diffusing angry clients, as needed. Research clients' issues and provide solutions.

• Interact sincerely with clients to maintain trust and reliability.

• Understand and strive to meet or exceed call centre metrics while providing excellent consistent customer service.

• Adhere to all company policies and procedures.

• Assisting our sales and leasing agents in finding the units/properties they need by making necessary phone calls to owners through our database.

• Provide excellent customer service with existing and potential clients.

• Answer the calls in a professional manner.

• Transfer calls to the concerned sales agents as instructed and guided by the management.

• Assisting Sales agents in closing deals, if necessary.

• Keep records of all conversations through the call centre for later follow up.

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