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Customer Service - Finnish Speaker
Full time through Elevus in Lisboa, Portugal

Customer Service - Finnish Speaker Full time through Elevus in Lisboa, Portugal

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Posted on October 3, 2018

Job details

Elevus is recruiting a CUSTOMER SERVICE SPECIALIST with native/fluent level of the Finnish  language. Our client is a Global Business Process Outsourcer, specialized in Customer Experience Management across voice, social and digital channels.


Responsibilities

- Listen and respond to customers' needs and concerns in a simple way, keeping a smile to ensure their satisfaction;

- Provide information about products and services;

- Take orders, determine charges, and oversee billing or payments;

- Review or make changes to customer accounts;

- Handle returns or complaints;

- Record details of customer contacts and actions taken;

- Research answers or solutions as needed;

- Refer customers to supervisors, managers, or others who can help.


Qualifications

- EU citizenship or valid residence visa/work permit;

- High School Diploma or higher;

- Native or fluent (level C1/C2) in Finnish ;

- Good knowledge (Level B) in English;

- Excellent communication skills and pro-activity;

- Ease of interpersonal and teamwork;

- Be recognized for attention to detail and high energy;

- Enjoy challenges and be eager to join an exciting high growth company.


Offer

- Opportunity to work in a multicultural team within an international environment;

- Integration into a solid and growing company;

- Workplace: Lisbon, Portugal;

- Direct contract with the final client;

- Base salary + food allowance + bonus + health insurance (after 6 months);

- Relocation Package: Accommodation (all expenses included), Airport pickup, refund first flight (after 6 months), two-way ticket to homeland, free sports activities and Portuguese lessons.

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